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Terms and Conditions
To make sure that your shopping experience proceeds nice and safely, we’ve made an overview of our terms and conditions. Browse through the different headlines and get all the information you need. The purpose is to give you outline of what to expect when shopping at AndLight.com. If you have any questions, you’re more than welcome to contact us at +45 44 44 62 44 or info@AndLight.com
General information
Company: AndLight, part of Royal Design Group AB, owned by Story House Egmont
Organizational form: Aktiebolag (AB)
Company number: VAT-nr.: 209556789
Address: Porfyrvägen 2, 38237 Nybro, Sverige
Mail: info@andlight.com
Phone number: +45 44 44 62 44
Ordering
At AndLight you can order products via our website www.andlight.com.
The address of our showroom and office is Nelson Mandelas Allé 16, 2450 Copenhagen SV.
All prices are in EUR and include VAT and other taxes within Europe. Prices are daily prices.
When you do business with AndLight, agreements are made in English
If you would like to receive a copy of your order confirmation or invoice, simply send an email to info@AndLight.com.
You must be at least 18 years old to shop on AndLight.com - if you are under 18, you must have parental consent. As a parent, you can cancel an order if it turns out that your child under the age of 18 has placed an order with us.
Return and cancellation policy
As a consumer, you have a 365-day return policy when you shop with us. This consists of a 14-day right of withdrawal in accordance with current legislation and an extended right of return from the 15th to the 365th day.
Right of withdrawal 0-14 days
The right of withdrawal expires 14 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered individually, the deadline starts from the day you receive the last item.
If the order consists of several lots or parts, the withdrawal period expires 14 days after the day you receive the last lot or part.
The deadline means that you have 14 days from receipt of the goods to notify us that you want to cancel your purchase.
If you wish to cancel your order, you must send an unequivocal message to this effect and return the order. Only when AndLight has received your order will the money be refunded to you. The notification must be sent to info@andlight.com or by using the standard withdrawal form, which you can find here.
The withdrawal period is met if you send your notice of withdrawal before the withdrawal period has expired. You cannot cancel the purchase by refusing to accept the goods without giving us clear notice at the same time. AndLight is thus not obliged to refund the money to you until a notice of withdrawal has been received, even if an unclaimed item has been delivered back to AndLight.
Extended 15th-365th day return policy
If you wish to return your order after your right of withdrawal has expired, you have until 365 days after receipt of the goods to send an unequivocal notification that you wish to return your purchase and send the order back. Only when AndLight has received your order will the money be refunded to you. The notification must be made by info@andlight.com , in which you must clearly inform us that you wish to exercise your right of return.
When you purchase an item in our showroom, you also have a 365-day return policy.
There is no right of return or exchange for B2B customers or other contract purchases.
Requirements for returns
Returns of your order must be made without undue delay and no later than 365 days after you have received your order. You are responsible for the direct costs associated with the return shipment of the order and bear the risk of the order from the time it is delivered for shipment.
Products must be returned in their original packaging. The packaging must be resaleable condition. This is because the packaging contains useful information about the product's use and specifications, which is necessary information for our other customers. Since new packaging cannot be obtained for the products, the packaging has significant value for the product. No other stickers may be placed directly on the original packaging or written directly on it. We emphasize that destruction or return in non-original packaging has an impact on our ability to give a full refund.
Some items cannot be returned by regular carriers. This applies to large and/or fragile products. We therefore recommend that you return your order via the same shipping method as it was delivered to you. This means that if you received your order on a pallet, the order must also be returned to AndLight on a pallet. The cost of returning these items is expected to cost a maximum of 300 EUR.
If you need to return an order, it should be sent to:
Royal Design Group AB
Returavdelningen Gate 1
Porfyrvägen 2
38237 Nybro
Sverige
When you have sent an item based on the right of withdrawal or return, you will always receive an email when we have received the item. In the email, you will receive information about the further process of handling your return.
The condition of the product when you return it
When you return an order and send it back to us, you are liable for any deterioration in the value of the product. A deterioration is caused by handling other than what is necessary to determine the nature, characteristics and functioning of the products. In other words, you can test products in the same way as if you tried them in a physical store. If the products have been tried beyond this, we consider them used. This means that when returning an order, you will only get a part or none of the purchase amount back, depending on the commercial value of the product. You may test the products, but not actually use them. For example, a fixed installation of a lamp would be considered actual use.
Refund
We may withhold the refund until we have received the return order, unless you have provided proof of return by then.
If you wish to return an order delivered by pallet shipment and have refused receipt of this pallet, we reserve the right to deduct 100 EUR from the return amount to cover additional shipping costs.
If you exercise your right of return, we will refund all payments received from you within 14 business days from the date we have received your return order. We will make such a refund using the same means of payment that you used for the original transaction.
AndLight does not accept returned items unless they are directly shipped to our specified address and do not necessitate the receiver to incur any costs.
When returning products, you will of course receive a refund of the amount you have paid to us. In the event of a depreciation for which you are liable, the amount of the depreciation will be deducted from the purchase price of the product.
Partial returns
If you have received a volume discount and then return part of the purchase, the condition for receiving a volume discount is no longer met. You will not be entitled to the value of the discount on the remaining purchase that you choose to keep.
If you as a private customer have received a special offer including more than one product from AndLight, you can use the option to partially return your order, but upon return, your entire discount will be canceled.
Defective goods
AndLight will cover the cost of return transportation in the event of incorrect delivery or receipt of defective products. If you have received an incorrect product or a malfunctioning product, we encourage you to contact us as soon as possible. We will then send a paid postal receipt, which you simply need to attach to the package and then deliver to the post office for shipment. Unless otherwise agreed, we will exchange and send a new product as soon as we have received the faulty or defective product. Read more and register your faulty item here.
We kindly ask you to include a copy of your order confirmation in the packaging or a note with the order number, as this helps our returns department and speeds up the process.
Right of complaint
We abide by the consumer law, which means you have the right to make a claim for two years after you have received a faulty item. This is provided you have followed any relevant instructions for care and have handled the products with normal caution and care. In the case of a claim, please contact customer service who will help you through the process. They will ask you for picture proof which clearly shows the fault/defect.
In the event of a claim, the fault must be reported as soon as possible or as soon as the fault has been discovered. Reporting a fault in the product within two (2) months of you discovering the fault or within two (2) months from when you should have discovered the fault is always considered to be within a reasonable time. We strongly recommend inspecting the product as soon as possible after receiving it, so that any possible fault can be discovered immediately, and that there can be no doubt that the damage was not inflicted after you received it. If customer service has approved your claim and has asked you to send the product back to us, we cover return shipping.
Read more and register your claim here.
When returning the item, please specify what the complaint is about the item.
Please note that we do not accept returned items unless they are directly shipped to our specified address and do not necessitate the receiver to incur any costs.
Remember that the item must always be returned in proper packaging. We also recommend that you get a receipt with proof and amount of shipment so that you have documentation of your shipping costs.
When you have sent an item based on a complaint, you will always receive an email when we have received the item. In the email, you will receive information about the further process of handling your complaint.