Terms and Conditions

To make sure that your shopping experience proceeds nice and safely, we’ve made an overview of our terms and conditions. Browse through the different headlines and get all the information you need. The purpose is to give you outline of what to expect when shopping at AndLight.com. If you have any questions, you’re more than welcome to contact us at +45 44 44 62 44 or info@AndLight.com

Shipping and delivery

As a rule, we only ship your order when all items are in stock. If you would like us to deliver the items that are in stock right away, please contact our customer service at info@andlight.com or tel: +45 44 44 62 44 . If your order is delivered in partial deliveries and thus shipped in several batches, you do not have to pay for additional shipping - if you have chosen a free shipping method, all partial deliveries will be free of charge.

We work with several different shipping companies such as Bring, Postnord, FedEx, DHL, our own carrier and courier service to achieve the shortest possible delivery time. AndLight delivers at favorable prices withing the EU and to many other countries outside the EU.

AndLight offers delivery to a parcel shop or private delivery.
Delivery of products with a certain size will be delivered to the curb. This will be stated when you select your preferred delivery method. All shipments with Dacsher will only be delivered to the curb. If you would like heavy goods carried into your home, then this is available for an additional charge.

If delivery to a desired country is not listed as an option in the shopping cart, you can contact us, and we will try to find alternative options. However, please note that customs duties and taxes may apply when an order is to be delivered to a country outside the EU. You will have to pay for these costs yourself. As customs rules vary from country to country, we advise you to contact your local customs authorities for more details.

At AndLight, you have the option to view the delivery time for each product. This allows you to assess whether the stated delivery time fits into your time frame. When ordering stock items at AndLight, you can usually expect the order to arrive within 5 days business days after ordering.

Items that we do not have in stock also have an expected delivery time stated. The delivery time for non-stock items varies depending on the individual manufacturer. You should therefore be aware of any differences in delivery time for non-stock items. Shortly after your order is placed, you will receive an order confirmation with information about the expected delivery time. When the order is shipped from AndLight's warehouse, you will also receive a Track & Trace number so you can follow the journey of your order.

AndLight reserves the right to cancel orders on discontinued items and items that are on backorder. AndLight cannot be held responsible for delays and possible costs due to delays.

Please note that shipping companies may deliver your order to a different parcel shop than the one you have chosen if there is a lack of space at the chosen parcel shop.

Unless otherwise agreed, goods are shipped under DAP Incoterms 2010 terms.

Receiving your order

To minimize resource waste and thus better care for the environment, we sometimes pack with boxes from other products than where your item(s) are from.

When you receive your order from AndLight, we encourage you to check the packaging for any damage before acknowledging receipt. If there is any damage to the packaging, please sign the delivery note with: "Package damaged" or "Received with reservations". The package can then be received, and the receipt saved.

In the unfortunate event that not only the packaging but also the contents/goods are damaged, please contact AndLight as soon as possible with information about the order number. It is important in such cases that all packaging is retained, as this will be used as documentation of the shipping damage.

We ask that you notify us of damage or missing items within 24 hours of receipt, any later than this may result in the carrier rejecting your claim.

Inquiries can be made on tel. +45 44 44 62 44 or by email: info@andlight.com .

We would like to point out that if you as a customer give permission for the package to be left at the agreed delivery point without a receipt, there may be questions about when any damage to the product occurred. We therefore recommend that you only use this option if it is absolutely necessary. In these situations, there may be cases where a product cannot be replaced.