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Returns to AndLight
Return Made Easy! With Help from AndLight or On Your Own
If you are not satisfied with your purchase from AndLight, you have 365 days to return your item, counting from the day when you received your order. If your order was partially delivered, the time limit applies separately for the products in each delivery.
You have the right to unpack the product and check its appearance. For your return to be accepted, the product must be in its original packaging and in the same condition as when you received it, i.e. in essentially unchanged condition.
We reserve the right to make a damage deduction if the products' condition has changed to such an extent that it cannot be sold to another customer without a discount. The deduction is made on the total return amount before it is refunded to you. We examine all returned items to determine if a deduction is necessary. You can read our terms and conditions for returns here.
Please note: AndLight does not cover the cost of returns.
However, we want to make the return process as convenient as possible for you:
You can either arrange the return yourself directly with your chosen courier, or easily through AndLight's return portal.
If you choose AndLight's return portal, once your return is registered, you will receive a prepaid return label by email.
The cost of the return label is paid by the customer and will be deducted from your total refund.
The return fees are:
Max Weight | Price |
20kg (Small) | 9,99 EUR |
20kg (Medium) | 19,99 EUR |
35kg | 29 EUR |
100kg | 99 EUR |
N/A | 149 EUR |
How to arrange return via AndLight
Step 1: Register Your Return
Read these four steps carefully, then register your return in the form below.
Step 2: Pack the Item Securely
Once your return is registered, a prepaid return label will be sent to your email and shown on the confirmation screen, allowing you to download it directly. The cost of the return label will be deducted from your refund.
Please pack the item securely to avoid damage during transit. Do not use the original product packaging as the outer shipping box, as it does not provide adequate protection.
Step 3: Send the Return
The return label will indicate which courier service we work with.
Find the nearest drop-off point for that courier and hand in your parcel there.
Step 4: Confirmation and Refund
Once we have received and approved your return, your refund will be processed using the same payment method as your original purchase.
Please note: It may take up to 4 weeks for a return to be fully registered and processed. However, we do our best to speed up the procedure for you.
How to arrange return on your own
Step 1: Arrange the Return
As the customer, you are responsible for arranging and covering the cost of returning the item to AndLight. You are also legally responsible for the item during transport.
We recommend using a courier service with tracking, and keeping both the tracking number and your receipt. If the parcel does not reach our warehouse, you must be able to prove that you sent it.
Return address (AndLight’s warehouse):
Royal Design Group AB
Returavdelningen Gate 1
Porfyrvägen 2
382 37 Nybro
Sverige
Please include your order number – either inside the parcel on a piece of paper, or as a note on the return label.
Please note: AndLight does not accept return shipments sent to parcel shops, service points, or similar locations, nor packages sent cash on delivery (COD). It is your responsibility to ensure that the return package is sent directly to our warehouse in Nybro, Sweden.
Step 2: Pack the Item Securely
Ensure the item is well protected to avoid any damage in transit. Do not use the original product packaging as the outer shipping box, as it does not provide sufficient protection.
Step 3: Send the Return
Send your parcel using the courier service of your choice.
Step 4: Confirmation and Refund
Once we have received and approved your return, your refund will be processed using the same payment method as your original purchase.
Please note:: It may take up to 4 weeks to fully register and handle a return, but we are working to make the process as fast as possible.