Page

Claims

We are sorry to hear that something isn’t quite right with your order.

To submit a claim, please fill in the information here. This helps our claim team review your case efficiently. Once submitted, one of our team members will carefully assess your claim - this process typically takes 7 - 10 business days.

If your claim is approved, we will reach out to you with a suitable solution, such as a replacement or a repair.

Experiencing an issue with your product? You might be able to resolve it right away - explore our tips and tricks here.

You can read our terms and conditions for claims here.

Returns

For standard returns, please click here to learn more.